FAQ(s)

Welcome to our FAQ page! Here, you'll find answers to some common questions about our workwear, embroidery, and print services. If you have any other inquiries, feel free to contact us at sales@highpeakworkwear.co.uk

1. What types of workwear do you offer?

We provide a wide range of workwear options, including uniforms, t-shirts, polos, jackets, trousers, and hi-vis PPE. Our products are designed for durability, comfort, and style, suitable for various industries.

2. How does the custom embroidery and printing process work?

Simply choose your desired workwear items, colours and sizes and provide us with your logo or design by uploading your files on the product page. 

3. Can I order a sample before placing a bulk order?

Yes! We understand the importance of quality. You can request a sample of the workwear item, but please note that samples will incur the item and shipping fee. Contact us for more information.

4. What are your minimum order quantities?

There is no minimum order.

5. How long does it take to complete an order?

Standard processing time for orders is usually between business days, 10-12 business days. 

6. What is your return policy?

You may return most new, unused items within 30 days of delivery for a refund, provided they are in their original packaging. Custom orders are generally non-refundable unless they arrive damaged or defective. Please refer to our full Refund Policy for more details.

7. Do you offer bulk discounts?

Yes, we offer competitive pricing for bulk orders. Please contact us with the details of your order, and our team will provide you with a customized quote.

8. Can you help with design services?

Absolutely! Our skilled design team is available to assist you in creating or refining your logo and design concepts for embroidery and print. Just let us know your needs, and we’ll be happy to help!

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit/debit cards and PayPal. All transactions are processed securely.

10. Do you ship internationally?

Currently, we only ship within the UK. If you need international shipping, please contact us to discuss possible arrangements.

Questions?

If you have additional questions not covered here, please reach out to our customer service team at sales@highpeakworkwear.co.uk. We're here to assist you!

Thank you for choosing High Peak Workwear! We look forward to serving you.