Thank you for shopping with High Peak Wear. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to offer a return or exchange within 30 days of the purchase date. Please note that all items must be in their original condition with tags attached and unworn.
1. Return Window
You may return most new, unused items within 30 days of delivery for a full refund, provided they are in their original packaging and in resaleable condition.
2. Custom Orders
Custom-made items, including those with embroidery or print, are generally non-refundable unless they arrive damaged or defective. Please ensure that all details, including size, colour, and logo placement, are confirmed before placing your order.
3. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We may request photos of the damage for our records and to expedite your claim. We will provide you with instructions for returning the item and a replacement or refund.
4. Return Process
To initiate a return, please contact our customer service team at
sales@highpeakworkwear.co.uk. Include your order number and the reason for the return. Once your return is approved, we will provide you with a return shipping label (if applicable) and further instructions.
5. Refund Processing
Once we receive your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
6. Exchanges
If you would like to exchange an item for a different size or colour, please contact us to discuss your options. Our team will be happy to assist you in finding the right product.
7. Questions or Concerns
If you have any questions about our return and refund policy, please reach out to our customer service team at
sales@highpeakwearwear.co.uk We’re here to help!
Thank you for choosing high Peak Workwear! Your satisfaction is our top priority.
